Refund policy
Refund and Return Policy
1. Key information
- Return window: 30 days from delivery.
- Condition: The lift must be unused and uninstalled, in its original packaging.
- Return freight: Paid by the buyer.
- Refund method: Back to your original payment method.
2. How to start a return
Email contact@americanautogear.shop within 30 days of delivery with your order number and the reason for the return. We will confirm the return address and next steps. Please do not ship anything back before you receive our confirmation.
3. Refunds
Once your returned lift arrives and is inspected, we issue your refund to the original payment method. You will receive an email confirmation when the refund is processed. Depending on your bank or card issuer, it can take several business days to appear on your statement.
4. Exchanges
The fastest way to exchange a lift (for example, to switch voltage) is to return the original item and place a new order once your return is confirmed. Email us and we will help coordinate the timing.
5. Damaged or defective items
If your lift arrives damaged or has a defect covered by warranty, contact us right away - do not treat it as a standard return. See our Warranty page for parts coverage. Your rights under applicable state law are not affected by this policy.
6. Non-returnable situations
Lifts that have been installed, used, or modified cannot be returned for a refund, but may still be covered under warranty. Contact us and we will find the right path for your situation.
Contact us
Questions before or after your order? Our U.S.-based team is here to help.
Operated by: American AutoGear
Address: 4245 W Post Road, Las Vegas, Nevada 89118, United States
Email: contact@americanautogear.shop
Phone: +1 276 268-3669
Support hours: Mon - Fri, 9am - 6pm EST